We’re really proud of the brilliant customer service we offer our customers – but don’t just take our word for it! Read what our customers have to say below…..

We always bench mark prices every time our contracts come up for renewal , even though we have been happy with the service we receive from Telex UK we make sure that we are still getting a true market price. Without fail Telex UK always offer us the most competitive price and the most transparent and honest advice. 

We use a huge amount of gas and electric on site manufacturing air filtration products, so having budget certainty is always imperative to our business. Telex UK will breakdown all costs and make sure we have fully fixed budget certainty, we find other consultants will hide other charges and not always be honest and transparent in trying to gain our business. Over the last 6 years we have never needed to move to another consultancy as we find Telex the best on the market when going to tender for price, honest advice and  service. 

The service you have provided over the years has been second to none.

Betty & Butch Limited have been a customer of Telex UK for a few years now and they make life so easy for us. Not only do they find us the best quotes but make switching effortless and pain free. Holly and Gemma offer a fantastic level of customer service adding the personal touch. They even remind me when to send meter readings in order to ensure the bills are accurate. I could not recommend them highly enough for the service they provide. We will remain with them for years to come. 

Changing business utility supplier can be a major headache and many of the consultants/brokers out there are only interested in grabbing your business and heading for the hills.  Telex UK is different – from the moment I first spoke to them, I felt that they were going to do an excellent job in finding the best solution for my business and helping make the move.  And so it was, they were extremely efficient, friendly and helpful and the transfer to a cost effective supplier was seamless, all I had to do was decide which option to go with and they did the rest.  It didn’t end there though, they are always on hand to help if there are any accounts issues and I know if there is a problem, all it takes is a call to them to get it sorted out.  

I was particularly impressed that they made a courtesy call when the Covid 19 crisis hit, to make sure we were ok and offer advice on how to make sure our premises were secure and how to reduce our energy costs whilst we were closed.  

I have always received a fantastic level of service from both Holly and Gemma and nothing is ever too much trouble, they are always happy to help and just at the end of a phone or an email!

I’ve been really pleased with the ease of the changeover of suppliers, and the aftersales support. I have been using Telex for the last couple of years and have always found them to be very efficient and responsive, they continue to deliver what they promise and work hard to obtain the best possible deals for our business.

‘One of the trickiest things in running your own business is managing costs and overheads.  Given that utilities is one of the biggest on-going costs it makes perfect sense to have a knowledgeable, helpful and friendly team on hand who you can rely on to give you advice that will protect your business in the long-term.

 Our association with Telex has been invaluable and saved us many many hours of searching for the right packages as well as saving the business money by lowering operating costs. Highly recommended!’

The team at Telex UK have helped us with various account issues over the years and have continued to support us with the best rates and service. 

Claire is regularly in touch with me and nothing is ever too much trouble, we have various sites and meters and Telex have helped to align our meters making things much easier to manage.  

Telex UK have been looking after our utility suppliers superbly for a number of years. 

Melissa has always been knowledgeable, helpful and nothing is too much trouble. 

Massive thanks to Holly who has been indispensable during the Covid-19 pandemic in helping to reduce our energy costs when we needed to most

Our organisation was approached by Telex UK offering a free service to see if they could help in anyway with our energy contracts, at first I thought this was too good to be true, but they have indeed helped and have been very professional and efficient is doing so, it’s been a delight working with Holly and we would recommend letting them help you too

I have recently started my working relationship with Telex UK,  Suppliers can frustrating to deal with and I am pleased to say that I now have the customer service team at Telex Uk to take that burden from me.  I would definitely recommend them for their straightforward non jargon approach.  I look forward to future savings and a long working relationship..

I was struggling to resolve an on-going complaint with my energy provider which I had first raised with them in November of 2019.  My case was taken up by Holly Henderson who lent a sympathetic ear to my complaint which was causing me great stress and she worked tirelessly on my behalf, trying to resolve my dispute with the provider, opening a dialogue with them and achieving more in 2 weeks than I’d managed over several months. 

Holly had a direct line through to them and was able to speak on my behalf, even though there were contact issues due to Covid-19.  I won’t be staying with my energy provider but I know that when the time comes, I will be able to pick up the phone to Holly and she will find me a better alternative and tariff to suit my business.  I heartily endorse Telex’s services and would recommend them to anyone.

The Staff at Telex UK provide an excellent service and are always readily available to give advice. Gemma has been excellent and is always on the ball, she contacts us well in advance of our contracts coming up for renewal and always comes back with the best offers for our club.

Telex UK were able to find very competitive prices for my business. They provide a friendly, efficient, prompt service, providing clear, helpful advice. They exceeded my expectations and went above and beyond to sort out some issues that had been causing us problems for months relating to property renovations. Excellent customer service always

Telex UK helped me arrange a change of tenancy and found me a very competitive package with a new supplier. The customer care manager spent a lot of time helping me with various billing issues and managed to get me a refund. I was very happy with the service I received. 

We have been using Telex UK for a number of years now. They have recently helped us with our energy renewals and found us some great deals. The customer care team provide us with monthly usage reports and help us to identify any billing issues. Any issues we have had have been dealt with in a timely & efficient manner. They provided us with data to assist in our ESOS compliance and our renewable energy certificates. We have always found the level of service to be fantastic and Telex certainly help to make the process very stress free. We would recommend their services to other businesses. 

I was contacted by Sarah at Telex UK a few months back and they offered to help find me a great deal on my energy contracts. I initially had an issue with a discrepancy in my gas usage causing an issue with my billing; they got straight on the case and resolved the issue in a prompt & timely manner. Having been so happy with the service so far I would have no problem in recommending them to other businesses. 

Having had a few issues with an energy supplier, I was preparing myself for lots of long phone calls to try and sort out an issue over a bill they were saying we owed from an account that had ended 18 months ago.  Holly from Telex just happened to give me a courtesy call the same day so I mentioned the problem to her, straight away she said to leave it with her and she’d see what she could do, she got back to me the next day to say everything was sorted and the supplier had issued a credit.  Fantastic service and I would highly recommend Telex UK.

Telex UK have been procuring and managing our energy accounts for a number of years now and we have always found them very efficient and easy to deal with.

They manage a number of meters for us and have aligned our contracts to one common end date making the process simple and stress free.

The customer care team provide us with quarterly usage reports and help us to identify any billing issues. They are always very quick to help us with any queries we may have and the great service continues after contracts have been agreed. They offer a great package and I would be happy to recommend their services to other businesses. 

We have been using Telex UK to help manage our energy accounts for around 4 years now, over the years they have continued to find us great deals. They have worked with us to align our contracts for multiple meters and have always provided a great level of service when dealing with any queries we have had. They recently conducted an energy audit for us and they continue to work with us to help reduce our energy spends and become more energy efficient. My account manager Gemma is often in touch to make sure everything is running smoothly and the customer care teams are always happy to assist me with any queries I may have. I would certainly recommend Telex UK to other businesses. 

I must say that Telex UK have been so user friendly! Very easy to deal with, helpful and knowledgeable, nothing is a hassle. Sourcing and agreeing prices was a no-nonsense, quick and painless experience. It’s great to know that I don’t have to deal with suppliers anymore. Thank you Telex UK.

I have recently started using Telex UK to procure my energy contracts and they have managed to find me fantastic rates with a new supplier saving me hundreds of pounds over the contract term.

The team at Telex are regularly in touch with me and I have found them to be very helpful and professional. They have been liaising with the suppliers on my behalf keeping me updated throughout the changeover process.

They are also in the process of helping me with a VAT reduction saving me money and time.

I highly recommend Telex UK Ltd. In particular Holly in the Customer Care Team.  Holly is very helpful, friendly and above all very professional. Nothing is too much trouble, when I know having to deal with some of these external companies can be very frustrating.

As an owner of multiple properties in commercial buildings, I hold a lot of meters, for which I need to have contracts. Telex have helped arrange these contracts. They continue to assist me in dealing with frequent change of tenancies for my tenants. They have also dealt with multiple supplier issues on my behalf, keeping me updated throughout’

We have been using Telex UK to procure and manage our energy for various sites; they have managed to align all of our meters to one common end date.  They provide us with a monthly meter read service to help keep our billing accurate and helped resolve various supplier issues.  

They provide us with a Customer Care Manager who we can contact and liaise with if we have any issues with our account.

We have been really happy with the service provided by Telex UK and would recommend their services to other organisations.