We ensure that customers understands their ongoing bills and what they are paying is correct, through:
- VAT Audits – to ensure the right VAT rate is being charged
- KVA Analysis – to avoid any over payments due to the wrong level of KVA (capacity charge) being set
- Consumption data reporting and analysis
- Ongoing bill analysis – and ensuring that all the none energy charges that make up circa 50% of the bill are correct
The recovery of over payments
We also operate a highly efficient recovery service to facilitate the query and dispute management process, across the energy supply base, going back up to 6 years.